CodeRED Notification System Enrollment
CodeRED gives the City the ability to create, target and send out emergency and non-emergency messages to residence and business in the City.
The system can be used to send out alert messages like:
- Lost Children
- Missing Adults
- Street Closings
- Water Outages
- Crime Information
- Evacuation Notices
- Construction Project Information
- Information on Important Meetings
- and MUCH MORE.....
The CodeRED notification system can use a variety of technologies to make these notifications:
- Voice calls to Telephones/Cell Phones/Answering Machines
- Text to Alpha-Numeric Pagers
- Text to Cell Phone Text Messaging
- Text to PDA and other Wireless Devises
- Fax Machines
To enroll or update your contact information in the CodeRED notification system, please click on this CodeRED website link
I received a CodeRED call, does that mean I am in the CodeRED database?
Frequently Asked Questions About Code Red
Yes. If they would like to submit additional information, such as cell phone numbers, text and email information, you must visit the CodeRED website to enroll additional telephone numbers.
Why did CodeRED call me several times?
If there is no answer and they do not have an answering device, the number will be attempted up to 3 times.
It called me but no message played.
If they answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if it has reached a live person or answering device. If they do not say anything, it will hang up and retry the number in the next pass of the non connected numbers.
Why did it leave only part of the message on my answering machine?
CodeRED will leave a message on an answering device. There are many different brands and types of capturing devices for leaving a message. Occasionally
something about the answering device or the beep of the device causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. They can call back the 866-419-5000 and receive the entire message. This does not happen often. There is a chance that they may get a few of these.
Why does my phone ring once and hang up? It has called me twice and won’t let me answer it.
If they have a ring back tone, which plays a song instead of ringing, the system will interpret this as an Operator Intercept and hang up, only to retry the number. They have two options. They can remove the ring back tone or
they can contact their cell phone provider and request that the phone number for the general database 855-969-4636 and for the emergency database 866-419-5000 and for CodeRED Weather Warning 800-366-9780 bypassed by this feature and have it ring normal.